Support

Returns & Refund Policy

We want you to love your order! Since our products are made to order and printed especially for you, please read the following before placing your order.

Last updated · January 2026

Please check your size before ordering

Each product is printed only after you place your order. Please check our size chart carefully and choose your size before completing your purchase.

Once an order has been printed, we cannot cancel it or accept returns/exchanges simply because the size was selected incorrectly.

A small measurement variation of up to ±0.5 inch is considered normal for apparel and is not treated as a defect.

When are returns/refunds accepted?

We can offer a replacement or refund when:

You receive a wrong product or incorrect item.
Your product arrives damaged or defective due to a manufacturing or printing issue.
Your package is lost in transit and the courier confirms it as lost.
Your order is undelivered due to a courier-related issue, subject to verification.

For damaged, defective or incorrect products, please contact us within 7 days of delivery.

Unboxing proof is important

For damaged, defective or incorrect orders, please provide:

A clear unboxing video showing the package being opened.
Photos/videos of the product and the issue.
Photos of the original packaging and shipping label.

Without sufficient proof, we may not be able to verify the issue or approve a replacement/refund.

Please open your package carefully. Damage caused while opening the package with scissors, knives or other sharp objects may not be eligible for replacement or refund.

What we cannot accept

Because our products are made to order, we do not accept returns or refunds for:

Incorrect size selected by the customer.
Change of mind or no longer wanting the product.
Colour preference or minor colour variations caused by digital printing.
Normal apparel measurement variation of up to ±0.5 inch.
Damage caused after delivery or due to improper use/care.
Orders returned because the customer was unavailable, refused delivery, provided an incorrect/incomplete address, or otherwise caused the delivery to fail.

If you need a different size after receiving your order, you may place a new order for the required size.

Undelivered / RTO orders

If an order is returned to us because of an incorrect/incomplete address, customer unavailability, refusal of delivery, or other customer-related reasons, the order is not eligible for a refund.

If the courier confirms that an order was genuinely lost in transit or could not be delivered due to a courier-related issue, we will review the case and provide an appropriate resolution.

Refunds & replacements

Once your request and supporting proof are reviewed and approved, we may provide a replacement or refund, depending on the situation.

Refunds, where approved, will be processed to the original payment method.

Need help?

If something isn't right with your order, don't worry. Contact us at support@gorizzzy.com within 7 days of delivery, and we'll review it and help you with the next steps.

Please check your size chart before ordering — because once your custom product is printed, we can't undo the print!