Customer care
Contact Information
A small team reads every message. Write to us with your order number and we'll get back within one working day.
Last updated · 6 August 2026
01
Customer care
Email: support@gorizzzy.com
Support hours: Monday to Saturday, 10 AM – 7 PM IST. Closed on Sundays and public holidays.
Please include your order number and, for returns, a photo of the item with tags intact — it lets us resolve things in one reply instead of three.
02
Orders, returns and exchanges
Before writing in, our Shipping Policy and Refund & Return Policy answer most questions about timelines and eligibility.
03
Wholesale, press and collaborations
For bulk orders, corporate gifting, press or collaboration enquiries, write to hello@gorizzzy.com.
04
Grievance officer
As required under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, complaints may be addressed to our grievance officer. We acknowledge every complaint within 48 hours and aim to resolve it within one month.
Grievance email: grievance@gorizzzy.com